TRIAL + RETURN POLICY:
I offer a generous 10-day trial and return policy for all of my black German bar stock hard rubber 10MFAN mouthpieces purchased in the United States directly from ME through my website at the regular retail price of $450 for soprano, alto, tenor, and baritone. This is for pieces sent to a United States address only. I will not do any trials or returns on mouthpieces purchased through eBay, because they have a charge, and that is nonrefundable to me, so if you want the trial and return, you will need to purchase off of my 10MFAN website.
I also offer a 10 day trial and return policy for my Fireball and Cabernet 3-D octagon chamber mouthpieces, purchased directly from me and sent to a United States address. Read about that at the very bottom of the page.
How it works:
—You order and pay for a hard rubber mouthpiece through my website at the regular $450 price. Enjoy play testing it, and you MUST use a tooth patch on the beak, and make sure not to use a ligature that will get any scratches on the mouthpiece. —You have up to 10 days from the day of delivery, to check it out. Have reeds and ligatures on hand to be able to put the mouthpiece through its paces with those different set-ups….because reeds are everything!!! Be ultra-careful with your ligatures not to get any scratches on the mouthpiece….. because IF YOU SCRATCH IT, YOU OWN IT. —If you intend to make a return, contact me via email within those 10 days. My email is: firstname.lastname@example.org —If you make a return, there is a 10% trial fee per mouthpiece, ($45), and you are responsible for all the shipping costs to and from. If you try the mouthpiece and decide to keep it, you will NOT be charged any trial fee. —You can buy multiple mouthpieces at $450 each, and the trial fee applies to each mouthpiece. For example: if you get 3 mouthpieces and decide to return them all, you will be returned $405 each minus the $15 fee PayPal takes out, and you pay all the shipping costs to and from.
LET ME BE SUPER CLEAR HERE ABOUT THE TIMING OF A MOUTHPIECE RETURN:
If the mouthpiece is delivered to you on a Monday (considered day 1), and you decide to return it, it MUST BE POSTMARKED no later than the following Wednesday via USPS Priority mail, fully insured for the purchase price… for me to accept the return. If you DO NOT get it in the mail by that next Wednesday, I will NOT accept the return. If you wake up Thursday morning and forgot to send it back, the mouthpiece is yours. ABSOLUTELY NO EXCEPTIONS. You have an ENTIRE 10days to organize this for yourself.
When does my 10 day trial and return policy NOT apply?: Simply, there are no trials or returns when I offer my mouthpieces at a sale price, which is any price below the normal $450 price.
Buyers who use a U.S. address for shipping, but don’t live in the U.S. : Buyers outside the U.S. who use a U.S. address to have their mouthpieces shipped to are not eligible for trials or returns. I have dealers outside the United States, and I encourage my buyers outside the U.S. to go through those dealers, and abide by their own individual company policies. I do however ship directly overseas every week when purchases are made directly through me, but those are without trials or returns.
***** IF YOU DAMAGE THE MOUTHPIECE, YOU OWN IT. These are hand finished masterpieces and I take great pride in that. I handle my business professionally, and I expect the same courtesy from you. ******
—Do not wash the mouthpiece as I will wash it and sanitize it here…thank you. Just wipe off the beak from the tooth patch please.
If you have any tip opening or model questions: Contact me before you buy if you have any questions based on the appropriate tip size for the model you want to get from me, based on the model that you are using now. I am extremely knowledgeable with this information, and VERY happy to help you!
If you have any other questions, contact me directly at my email address: email@example.com
or by contacting me through my website.
I always welcome anyone who wants to talk shop or has any questions. I have been in this business over 30+ years as a professional player, educator, high end mouthpiece seller, and mouthpiece designer— and I LOVE what I do. I can help you out, so feel free to contact me.
Everyone needs to adhere by my policies. Thank you.
3-D Octagon Series mouthpiece trials and returns:
The same rules apply as above for my hard rubber mouthpieces, but with the Octagon Series pieces, if you don’t want to keep the mouthpiece, you just pay a $25 trial fee and you are responsible for all the shipping. PayPal takes off $10 when you send me your purchase, and they don’t refund that, so the price you get back is $249-$25-$10 = $214. Again, this trial and return is only for U.S. buyers. (No trials or returns for buyers outside the United States). You must buy the mouthpiece off my website, not through eBay, as they charge a fee that is nonrefundable, so I will not do trials or returns for ANY mouthpieces bought off of eBay. 😀🎷