2022 RETURN/TRIAL POLICY:
10MFAN Hard Rubber Mouthpiece Trial/Return Policy:
This applies to all of my black German bar stock hard rubber 10MFAN mouthpieces purchased in the United States directly from me through my website at the regular price. ($450 for soprano, alto, tenor, and baritone). There are no trials or returns offered when I offer my mouthpieces at a sale price less than the normal $450. I have a huge sale coming up in July, and this is an example of when there is no trial or returns. I have sporadic sales, and offer my pieces at this sales at fantastic savings, so the buyer can actually sell them and MAKE MONEY. I DO NOT offer any trials or refunds for my mouthpieces purchased from anyone else inside the U.S., or any that are purchased on ebay, or any that are purchased outside the United States. This also includes overseas buyers who use a U.S. address to have their pieces shipped to. Those are not available for trials or returns. I have dealers outside the United States, and I encourage my buyers outside the U.S. to go through those dealers, and abide by their own company policies. I do ship directly overseas every week, if you want to buy directly from me.
How The 7 DAY Trial/Return Policy Works: Order and pay for a mouthpiece through my website at the regular $450 price. Enjoy play testing it, and you MUST use a tooth patch on the beak, and make sure not to use a ligature that will get any scratches on the mouthpiece. You have up to 7 days from the day of delivery to check it out. Have reeds and ligatures on hand to be able to put the mouthpiece through its paces with those different set-ups….because reeds are everything!!! Be ultra-careful with your ligatures not to get any scratches on the mouthpiece. YOU SCRATCH IT, YOU OWN IT.
Let me know via email within those 7 days if you intend to return it. If you return it, there is a $45 trial fee. (Thats a 10% trial fee). If you try the mouthpiece and decide to keep it, you will NOT be charged any trial fee. If you are going to return the mouthpiece, please contact me through email to let me know that. My email is: firstname.lastname@example.org
You can buy multiple mouthpieces at $450 each, and the trial fee applies to each mouthpiece. So if you get 3 mouthpieces and decide to return them, you will be returned $405 each minus the PayPal fees. DO NOT SEND ME BACK ANY MOUTHPIECES THAT YOU HAVE SCRATCHED UP WITH A LIGATURE.
***** LET ME BE SUPER CLEAR HERE ABOUT THE TIMING OF A MOUTHPIECE RETURN ****** If the mouthpiece is delivered to you on a Tuesday and you decide to return it, it MUST BE POSTMARKED no later than the next Tuesday via USPS PRIORITY MAIL, FULLY INSURED FOR THE PURCHASE PRICE, for me to accept the return. If you do not get it in the mail by that next Tuesday, I will NOT accept the return. ******* If you wake up Wednesday morning and forgot to send it back, the mouthpiece is yours. ABSOLUTELY NO EXCEPTIONS. You have an ENTIRE WEEK to organize this for yourself.
Do not wash the mouthpiece as I will wash it and sanitize it here…thank you. Just wipe off the beak from the tooth patch please.
If the returned box is postmarked within those 7 days, you will get the price you paid for the mouthpiece minus the trial fee, original shipping, and PayPal fee.
***** IF YOU GET SCRATCHES ON THE MOUTHPIECE, YOU OWN IT. These are hand finished masterpieces and I take great pride in that. I handle my business professionally, and I expect the same courtesy from you. ******
READ CAREFULLY: When My Trial/Return Policy DOES NOT Apply. There are NO trials or returns on any mouthpieces bought from me at a lower price than the $450, that I offer at a sale price occasionally. The mouthpieces are offered at a discount there, so if you aren’t happy with the mouthpiece bought at a sale I have, you can resell it and actually MAKE money on the deal if you resell it new at my retail price. AGAIN, absolutely no returns or trials on any mouthpieces that are bought from me during any offering where the price is lower from me than the normal $450 retail price on my website. Thank you.
Everyone needs to adhere by my policies. Thank you.
If you have any tip opening questions: Contact me before you buy if you have ANY questions based on the appropriate tip size for the model you want to get from me, based on the model that you are using now. I am extremely knowledgeable with this information, and very happy to help you!!!!
Shipping Costs: The customer is responsible for ALL shipping costs. I use USPS only to send mouthpieces out, and will only accept mouthpieces returned using USPS.
If you have any other questions, contact me directly at my email address: email@example.com or by contacting me through my website. I always welcome anyone who wants to talk shop or has any questions. I have been in this business for 35+ years as a professional player, educator, high end mouthpiece seller, and mouthpiece designer— and I LOVE what I do. I can help you out, so feel free to contact me.