Trials and returns for my black German bar stock hard rubber mouthpieces:
Unless otherwise listed, I do offer a very generous 10 day trial and return policy for any of my brand new black German bar stock hard rubber 10MFAN mouthpieces purchased in the United States directly from me through my website at the regular retail price of $450 for soprano, alto, tenor, and baritone. This is for stock size pieces sent to a United States address only.
I do not offer trials or returns on mouthpieces bought through eBay or from anyone else, other than directly through me through my website.
How it works:
—You order and pay for a hard rubber mouthpiece through my website at the regular $450 price. Enjoy play testing it, and you MUST use a tooth patch on the beak, and make sure to use a ligature that will NOT get any scratches on the mouthpiece. —You have up to 10 days (the day of delivery is considered day 1). Have reeds and ligatures on hand to be able to put the mouthpiece through its paces with those different set-ups….because reeds are everything!!! Be ultra-careful with your ligatures not to get any scratches on the mouthpiece….. because IF YOU SCRATCH IT, YOU OWN IT. —If you intend to make a return, just contact me via email WITHIN those 10 days.
My email is: [email protected]
If you make a return, there is a small trial fee per mouthpiece, ($35), and you are responsible for all the shipping costs to and from. If you try the mouthpiece and decide to keep it, you will obviously NOT be charged ANY trial fee. 😁🎷❤️
LET ME BE SUPER CLEAR HERE ABOUT THE TIMING OF A MOUTHPIECE RETURN:
If the mouthpiece is delivered to you on a Monday (considered day 1), and you decide to return it, it MUST BE POSTMARKED no later than Wednesday, 10 days later, and sent back via USPS Priority mail, fully insured for the FULL purchase price… for me to accept the return. You need to send me the tracking number once it’s sent. If you DO NOT get it in the mail within those 10 days from the day it was delivered, I will NOT accept the return. If you wake up following morning 11 days after it was delivered, and forgot to send it back, the mouthpiece is yours. ABSOLUTELY NO EXCEPTIONS. You have an entire 10 days to organize this for yourself. I am very generous, and will not be taken advantage of. Abide by my rules and everyone will be happy. 😃🎷😃
When does my 10 day trial and return policy NOT apply??? Simply, there are no trials or returns when I offer my mouthpieces at a SALE price, which is ANY price below the normal $450 price. When does that happen? I always have my 10MFAN Anniversary Sale in July and my Holiday Sale in December, so you can count on those sales, and occasionally I’ll put up a surprise sale purely out of the blue. For the few times a year that the mouthpieces are offered for less than $450, those are the times where there are no trials or returns.
There are also no returns on any mouthpiece which you’ve requested a custom tip opening on. In other words, if you order a 7** tenor mouthpiece and want it to be a .111 tip opening, we are happy to do that for you at no extra cost, but you have to let me know you want that size when you order it, and there are no trials or returns on ANY custom tip openings.
Buyers who use a U.S. address for shipping, but don’t live in the U.S. : Buyers outside the U.S. who use a U.S. address to have their mouthpieces shipped to are not eligible for trials or returns. I have dealers outside the United States, and I encourage my buyers outside the U.S. to go through those dealers, and abide by their own individual company policies. I do however ship directly overseas every week when purchases are made directly through me, but those are without trials or returns.
***** IF YOU DAMAGE THE MOUTHPIECE, YOU OWN IT. These are hand finished masterpieces and I take great pride in that. I handle my business professionally, and I expect the same courtesy from you. ******
—Do not wash the mouthpiece as I will wash it and sanitize it here…thank you. Just wipe off the beak from the tooth patch please.
If you have any tip opening or model questions: Contact me before you buy if you have any questions based on the appropriate tip size for the model you want to get from me, based on the model that you are using now. I am extremely knowledgeable with this information, and VERY happy to help you!
If you have any other questions, contact me directly at my email address: [email protected]
or by contacting me through my website.
I always welcome anyone who wants to talk shop or has any questions. I have been in this business over 30+ years as a professional player, educator, high end mouthpiece seller, and mouthpiece designer— and I LOVE what I do. I can help you out, so feel free to contact me.
Everyone needs to adhere by my policies. Thank you.
Sincerely, Mark
——————————————————————