TRIAL + RETURN POLICY:
I offer a generous 2 week trial and return policy for any of my brand new black German bar stock hard rubber 10MFAN mouthpieces purchased in the United States directly from me through my website at the regular retail price of $450 for soprano, alto, tenor, and baritone. This is for pieces sent to a United States address only.
I also offer a 2 week trial and return policy for my 3-D designed octagon chamber mouthpieces that are purchased directly from me through my website, and sent in the United States. Read about that at the very bottom of this page. I do not offer trials or returns on mouthpieces bought through eBay or someone else, other than through my website.
How it works:
—You order and pay for a hard rubber mouthpiece through my website at the regular $450 price. Enjoy play testing it, and you MUST use a tooth patch on the beak, and make sure to use a ligature that will NOT get any scratches on the mouthpiece. —You have up to 14 days (the day of delivery is day 1), to check it out. Have reeds and ligatures on hand to be able to put the mouthpiece through its paces with those different set-ups….because reeds are everything!!! Be ultra-careful with your ligatures not to get any scratches on the mouthpiece….. because IF YOU SCRATCH IT, YOU OWN IT. —If you intend to make a return, just contact me via email WITHIN those 14 days.
My email is: [email protected] —If you make a return, there is a small trial fee per mouthpiece, ($35), and you are responsible for all the shipping costs to and from. If you try the mouthpiece and decide to keep it, you will obviously NOT be charged any trial fee. 😁🎷❤️. You can buy multiple mouthpieces at $450 each, and the trial fee applies to each mouthpiece. For example: if you get 2 mouthpieces and decide to return them, you will be returned $415 each minus the fee PayPal takes out, and again, you pay the shipping costs to and from.
LET ME BE SUPER CLEAR HERE ABOUT THE TIMING OF A MOUTHPIECE RETURN:
If the mouthpiece is delivered to you on a Monday (considered day 1), and you decide to return it, it MUST BE POSTMARKED no later than Monday two weeks later, and sent back via USPS Priority mail, fully insured for the FULL purchase price… for me to accept the return. You need to send me the tracking number once it’s sent. If you DO NOT get it in the mail within those two weeks from the day it was delivered, I will NOT accept the return. If you wake up following morning 15 days after it was delivered, and forgot to send it back, the mouthpiece is yours. ABSOLUTELY NO EXCEPTIONS. You have an entire 2 weeks to organize this for yourself. i’m very generous, but will not be taken advantage of. Abide by my rules and everyone will be happy. 😃
When does my 2 week trial and return policy NOT apply??? Simply, there are no trials or returns when I offer my mouthpieces at a SALE price, which is any price below the normal $450 price. When does that happen? I always have my Anniversary Sale in July and my Holiday Sale in December, so you can count on those sales, and. occasionally I’ll put up a little short 2 or 3 day surprise sale out of the blue. For the few times a year that the mouthpieces are offered for less than $450, those are the times where there are no trials or returns.
Buyers who use a U.S. address for shipping, but don’t live in the U.S. : Buyers outside the U.S. who use a U.S. address to have their mouthpieces shipped to are not eligible for trials or returns. I have dealers outside the United States, and I encourage my buyers outside the U.S. to go through those dealers, and abide by their own individual company policies. I do however ship directly overseas every week when purchases are made directly through me, but those are without trials or returns.
***** IF YOU DAMAGE THE MOUTHPIECE, YOU OWN IT. These are hand finished masterpieces and I take great pride in that. I handle my business professionally, and I expect the same courtesy from you. ******
—Do not wash the mouthpiece as I will wash it and sanitize it here…thank you. Just wipe off the beak from the tooth patch please.
If you have any tip opening or model questions: Contact me before you buy if you have any questions based on the appropriate tip size for the model you want to get from me, based on the model that you are using now. I am extremely knowledgeable with this information, and VERY happy to help you!
If you have any other questions, contact me directly at my email address: [email protected]
or by contacting me through my website.
I always welcome anyone who wants to talk shop or has any questions. I have been in this business over 30+ years as a professional player, educator, high end mouthpiece seller, and mouthpiece designer— and I LOVE what I do. I can help you out, so feel free to contact me.
Everyone needs to adhere by my policies. Thank you.
Sincerely, Mark
3-D Technology Octagon Series polymer mouthpiece trials and returns:
The same rules apply as above for my hard rubber mouthpieces, with the Octagon Series pieces. If you don’t want to keep the mouthpiece, you just pay a $35 trial fee and you are responsible for all the shipping. PayPal takes off $10 when you send me your purchase, and they don’t refund that, so the price you get back is $249-$35 trial fee -$10 PayPal= $204. Again, this trial and return is only for U.S. buyers who buy from me directly through my website.
FOR MY 10MFAN ROBUSTO METALS: I only make these in big bunches a couple times a year, and when I do, they sell out quickly. The process to make these is just so time-consuming and so costly, that I don’t offer them but a couple times a year. When I do, there are absolutely no trials or returns on my metal mouthpieces. Those are $599 each and sell quickly. Players await my announcements for when I’m going to release the next batch.